Customer Service
Frequently Asked Questions
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Order Help
Shipping Policies
Do you offer promo codes or discounts?
Do you offer a contractor discount?
How do I inspect my package?
Can I place a special order?
I received an incomplete order
How long will it take to receive my refund?
I received the wrong item
Do I need a Vintage Tub & Bath account to check out?
What payment methods do you accept?
We accept the following payment methods: Visa, MasterCard, American Express, Discover credit cards, PayPal, Affirm as well as personal, business, bank, and cashier's checks. eBillme payments take 1-3 business days to process. Personal checks take 10 business days to clear before we can process an order. We also accept money orders denominated in US Dollars.
We require that items be paid for in full before we process an order. In some cases, you may see a charge on your credit card statement before you receive an item. This can occur when you order an item with a long lead-time near the end of your credit card billing cycle. Call our Customer Care Team at 1-877-868-1369 option 2 if you have any questions.
Please note, Vintage Tub can only accept credit card payments from accounts that originate in the United States & Canada. If you place an order online using a credit card originating in any other country, your order will be canceled and your card will automatically be refunded. The refund can take up to 10 business days to post back to the credit card, depending on your credit card company. We will contact you for alternate forms of payment along with your shipping quote should an order be placed online.
You can pay with cash, a credit card which originates in the US or Canada, certified check, money order, cashier’s check, PayPal, PayPal Credit, or wire transfer. For wire transfers, there will be an additional $15 wire transfer fee for orders under $1000. The customer would be responsible for any taxes, duties, customs or brokerage fees which may be incurred outside of straight shipping costs.
For our full payment options, please visit our Payment Options page.
How do I cancel or change an order?
Do you charge a restocking fee to return an item?
If you adhere to our return policy, Vintage Tub & Bath will not charge additional fees. If you do not adhere to one or more of the stated policies, the following fees may be applied:
Product Box Damaged – 10% fee
Returned to Incorrect Location – 25% restocking fee
Parcel or freight items that are electively returned by refusal at time of delivery are subject to a 15% restocking fee.
Elective return products, from the Randolph Morris brand, are not subject to a restocking fee.
Elective return products, from any brand except Randolph Morris, are subject to a 10% restocking fee.
If a freight item is returned due to not accepting delivery appointments or refusing to schedule an appointment with the shipping carrier in a timely manner; returned freight items are subject to a 15% restocking fee and return shipping charges.
To view our full returns policy, click here.
How do I return an item that I purchased?
Need to set up a return? Email our Customer Care Team at customerservice@vintagetub.com.
Returns can only be made within 90 days of receiving your product(s), and all products must be in resaleable conditions, and free from damages or defects. If the product is returned in a non-salable condition, no refund will be given. The product must not have been installed, and must be returned in it's original packaging. The customer is responsible for the return shipping charges.
Please note, specially ordered items and custom products are non-returnable and cannot be canceled once production has started, and all sales are final on products marked “Non-Returnable”.
To return a product, you will need to obtain an RMA (Return Merchandise Authorization) number either by using the return form included with your shipment or by emailing our Customer Care Team at customerservice@vintagetub.com.
Along with the RMA number, you will receive a ship-to address where your merchandise must be sent. Be sure to include your RMA number with your merchandise.
To avoid any additional fees, please include all original packing materials, manuals, and accessories included with the product. Please be certain that products are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We recommend you double box the merchandise to protect it from shipping damage.
We recommend returned products include proof of delivery.
For more information, please view our full returns policy.
How do I check my order status or track my shipment?
How do I reach Vintage Tub & Bath customer support?
Please call our Customer Support Team toll-free at 1-877-868-1369 option 2 or email us at customerservice@vintagetub.com.
Customer Service Hours:
Monday - Thursday: 9:00 am – 8:00 pm
Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am - 5:30 pm
Sunday: Closed
*Please note: all times are Eastern Time
My item arrived Damaged/Defective
Check your order for damage within 48 business hours after the delivery time. In the case of tubs, exactly follow the inspection and/or uncrating documents you have received from Vintage Tub & Bath to protect yourself from responsibility for shipping damage. If you cannot reasonably inspect an item that requires a signature upon delivery (like most tubs), sign the receipt and print the words One crate received - contents not inspected; This does not guarantee that the shipper will pay a damage claim, but it is better than signing for the item as "free and clear" from damage.
If you cannot inspect the item upon delivery, please do so within 48 hours.
Click here to submit a claim if your product was damaged in shipment. We will not honor claims made more than 48 business hours after delivery.
Damage that occurs during shipment is the responsibility of the shipping company / carrier (Examples include: UPS, US Post Office, ABF Trucking, R&L Carriers, and FedEx). Please click here to submit a claim.
Defective items are covered by their manufacturers' warranties. Please call our Customer Support Team toll-free at 1-877-868-1369 option 2 within 48-hours after delivery and we will do everything we can to get the matter resolved quickly.
The item I ordered isn't the same as it was described on the website.
Do you offer custom drilled faucet holes for contemporary acrylic bathtubs?
Yes, we offer custom bathtub drilling on select Randolph Morris Contemporary Acrylic Bathubs for $100, but only for Randolph Morris Roman Tub Faucets.
We do not drill faucet holes in bathtubs or for bathtub faucet brands other than Randolph Morris. If a faucet other than Randolph Morris is installed with your Randolph Morris Bathtub, Vintage Tub & Bath cannot guarantee the faucet will be compatible with the bathtub. If the bathtub is drilled in the field, the warranty for the bathtub will be void and the bathtub is no longer eligible for return.
Product Install Help
Do you offer Massachusetts approved products?
What is the purpose of a sink and tub overflow?
What is a slipper tub?
How do I install a sink?
Vintage Tub & Bath offers an assortment of sinks from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.
General install instructions can be found here.
How do I install a toilet?
Vintage Tub & Bath offers an assortment of toilets from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.
General install instructions can be found here.
How do I install a curved shower rod?
Vintage Tub & Bath offers an assortment of shower rods from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.
General install instructions can be found here.
How do I install a kitchen sink drain?
Vintage Tub & Bath offers an assortment of kitchen drains from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.
General install instructions can be found here.
How do I install a single hole kitchen faucet?
Vintage Tub & Bath offers an assortment of single hole kitchen faucets from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.
General install instructions can be found here.
I Need Help Installing My Product
Vintage Tub & Bath offers an assortment of products from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For further installation questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.
General install instructions can be found here.
Buying Guides
General Help
Do you have replacement parts?
While we do not have parts available for purchase online, a member of our dedicated Customer Care Team will be happy to place an order for any replacement parts you may need. Please contact us by phone, email, or live chat.
Do you ship to Canada?
At Vintage Tub & Bath, we are happy to offer shipping to the lower Canadian provinces* through UPS or one of our trusted freight carriers on most Randolph Morris products. Although Canadian shipping is free on Randolph Morris products, we do charge for duties and fees so you can receive your order free and clear at time of delivery. Orders can be placed through our website or by calling one of our sales representatives at 1-877-868-1369 option 2.
Large Item Duty Rate (including Randolph Morris tubs): $125
Medium Item Duty Rate (including Randolph Morris fireclay kitchen sinks): $75
Small Item Duty Rate (including Randolph Morris faucets): $25
*Shipping prices are inclusive of all fees for curbside delivery tot he following Canadian provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, and New Brunswick.
Please call one of our sales representatives at 1-877-868-1369 option 2 to receive a Canadian shipping quote on any other brand products.
For our full shipping policy, please visit our free shipping page.
Do you offer international shipping?
At Vintage Tub & Bath, we offer free shipping to the contiguous 48 United States on all orders. Orders delivered outside of the 48 contiguous United States are calculated on a case-by-case basis. To place an international order, simply call one of our sales representatives at 1-877-868-1369 option 2 or via live chat.
Because import fees, brokerage charges, and government taxes are constantly changing, Vintage Tub & Bath shipping quotes and charges do not include these fees except for Canada. Unless otherwise stated on the quote, payment of these charges is the sole responsibility of the customer.
For our full shipping policy, please visit our free shipping page.
Where can I sell a clawfoot tub?
What if I have a question about installation?
How do I request a product for a magazine or other media?
How do I contact customer service?
Is it safe to shop at vintagetub.com?
Absolutely. We take security and privacy seriously and have implemented many measures to ensure a safe and secure environment for our customers.
SECURITY
To ensure our customers have a safe and secure experience, our website is SSL (Secure Sockets Layer) encrypted. This encryption is a standard security process used by commercial websites and protects your personal and financial data from improper use. You will know you are in “secure mode” when you see a closed padlock appear in the address bar of your browser.
PRIVACYVintage Tub & Bath will never sell, rent, or give away any information you provide us to any person, business, or organization not involved in the processing of your order. The information you provide is used only to process orders, customize your shopping experience, improve our store, and communicate with you.
In order to provide a wonderful customer experience, our shopping cart, analytics (Google and Microsoft), and remarketing campaigns place a tiny amount of code, also known as a "cookie", onto your computer. It is a commonly used code allowing our site to remember what you are ordering. You can delete this cookie after your order is processed. If your browser is set to automatically reject cookies, you will get an error message when you attempt to place your order.
All communications from Vintage Tub & Bath are made in regards to an order, catalog request, promotion, social media, or for an opt-in email newsletter. Our website also includes links to our social media accounts, such as but not limited to, Facebook, Instagram, Pinterest, Twitter, and Houzz. Interactions with these features are governed by the privacy policy of the company providing it.
If you would like Vintage Tub & Bath to remove all of your user data, please call us at 1-877-868-1369 or email us at supply@vintagetub.com with a direct request. For more details about our policies, please refer to our Terms and Conditions of Sale page.
Do you offer a warranty?
Do you have a physical store?
Where can I follow Vintage Tub & Bath on social media?
Clawfoot Tubs
What are clawfoot tubs made out of?
Are acrylic clawfoot tubs durable?
Will a clawfoot tub crack tile?
Can you paint a clawfoot tub?
Are clawfoot tubs comfortable?
Are clawfoot tubs hard to get in and out of?
How much do clawfoot tubs cost?
Why are clawfoot tubs do expensive?
Freestanding Tubs
What is the best material for a freestanding tub?
Are freestanding tubs hard to clean?
Are freestanding tubs practical?
Are freestanding tubs more expensive?
Do you offer custom faucet drillings for contemporary acrylic bathtubs?
Yes, we offer custom bathtub drilling on select Randolph Morris Contemporary Acrylic Tub for $100 but only for Randolph Morris Roman Tub Faucets.
We do not drill faucet holes in bathtubs or for bathtub faucet brands other than Randolph Morris. If you choose to use a faucet other than Randolph Morris with your Randolph Morris Bathtub, Vintage Tub & Bath cannot guarantee the faucet will be compatible with the bathtub. If the bathtub is drilled in the field, the warranty for the bathtub will be void and the bathtub is no longer eligible for return.
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