PRIVACY POLICY

Last Updated: July 11, 2023

 

General

Vintage Tub & Bath (“we” or “us”) respects your expectation of privacy as you visit our Website or our other digital properties or forms that link to this Privacy Policy (our “Website”).

Purpose

The purpose of this Privacy Policy is to inform you of the types of Personal Information (as defined below) that Vintage Tub & Bath collects, uses, and discloses. This statement explains how we collect, use, and disclose that Personal Information, the choices you have regarding such use and disclosure, and how you may access, correct, or delete this information.

 

Please read this Privacy Policy carefully to understand our policies and practices for collecting, processing, and storing your Personal Information. By engaging with our Website, you accept and consent to the practices described in this Privacy Policy. This Privacy Policy may change from time to time (see CHANGES TO THIS PRIVACY POLICY). Your continued engagement with our Website after any such revisions indicates that you accept and consent to them, so please check the notice periodically for updates.

APPLICABILITY

This Privacy Policy applies to the collection, use and disclosure of Personal Information that Vintage Tub & Bath may collect from you or that you may otherwise provide to us when you:

  • Visit our website or our other digital properties or forms that link to this notice (our "Website"). 
  • Attend our events, including sales or marketing events.
  • Communicate with us via phone, email, text, and other forms of electronic messages, including interactive chat functions between you and our Website.
  • Interact with media on our websites and other third-party websites like Facebook, Houzz, Pinterest, Instagram, and Twitter.
  • Use our services, offline or online, unless we provide you with another Privacy Policy that notes that it supersedes this Privacy Policy.
  • Interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
  • Interact with service providers with which we work to offer, provide, and improve our Website and services to our customers. We disclose our sharing practices in this Privacy Policy.

This policy applies to the Personal Information collected through our Website, regardless of the country where you are located. ‌Your Personal Information may be stored and processed in any country where we have affiliates, facilities, or in which we engage service providers. By using our Website, you understand that your information may be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. For more information, see CONSENT TO PERSONAL INFORMATION TRANSFER.

 

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links, such as links to BrainTree, our payment processor, or social media sites like Facebook, Houzz, or Instagram, or enabling those connections may allow a third party to collect or share information about you. We do not control these third-party websites, and we encourage you to read the privacy policy of every website and application you visit.

COLLECTION OF PERSONAL INFORMATION

CATEGORIES OF INFORMATION WE COLLECT

We collect and use different types of information from and about you including:

 

  • Personal Information
  • Technical Information
  • Combining Data Elements

Personal Information

Personal Information means data that we could reasonably use to directly or indirectly identify you, such as:

 

  • Contact Information, such as your name, postal or service address, email address, telephone number, username, or other similar identifiers, such as social media handles.
  • Demographic Information, which may include protected classification characteristics under state and federal law, such as your signatures, military or veteran status, physical disabilities, gender, age, or other background information. Unless it is necessary for us to collect this information about you to provide you with products, services, or information you requested, we only collect this information as statistics, or aggregated information, meaning non-Personal Information because it does not directly or indirectly reveal your identity or directly relate to you. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature.
  • Government Verification and Customer Records, such as Social Security number, tax identification number, driver’s license number, state or government-issued identification card number, bank account number, credit card or debit card number. This may be considered Sensitive Personal Information under certain state laws and we collect this information when necessary to provide our products or services. Please do not provide this information [in response to an email or phone call] unless you have initiated the request.
  • Payment Information, such as name, billing address, bank account information, and payment card details (including payment card number, expiration date and security code), some of which is collected and stored by our third-party payment processor on our behalf (see Other Personal Information Sources). This may be considered Sensitive Personal Information under certain state laws.
  • Commercial Information, including information related to records of products or services that you purchased, obtained, or considered or other purchasing or consuming histories or tendencies as well as information related to your transactions with us, such as your payment history.
  • Geolocation data when you are using the Website. We may request and you can agree to provide us precise geolocation data to fulfill certain services with your consent. Precise geolocation may be considered Sensitive Personal Information under certain state laws.
  • Audio, electronic, or visual information, such as audio or video recording when you call us or when you come to an event or join recorded conference calls, but please note we may not be able to associate such recordings with you.
  • Internet or other similar network activity, meaning browsing history, search history, or details about your interactions with our Website or advertisements, including through use of what is now commonly known as “session replay” technologies, which may include data relating to the full Uniform Resource Locators (URLs), clickstream information to, through, and from our Website (including date and time), services viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page. For more information, see COOKIE POLICY.
  • Inferences drawn from other personal information, meaning a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitude.
  • We collect Sensitive Personal Information from consumers for limited business operational purposes. For certain products or services, you may choose to provide us with Sensitive Personal Information about mental or physical health conditions or diagnosis, including based on your Website searches. Therefore, be mindful that some of this information collected through automated technologies could be used for targeted advertising purposes through cookies. To opt-out of cookies, please use the cookie settings link in the footer of this website. For more information on cookies, please see COOKIE POLICY.

Technical Information

Technical information includes:

 

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address (or proxy server), device information, operation system, browser type and settings, and information about your activity on the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take, such as which features you use).
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device or application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our Website on a mobile network, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our Website you accessed.

Combining Personal Information

If we combine or connect non-personal, demographic, or technical information with Personal Information so that it directly or indirectly identifies an individual, we treat the combined information as Personal Information. This may happen if you are signed into your account when using our Website.

SOURCES OF PERSONAL INFORMATION

We use different methods to collect information from and about you including through:

Direct Interactions

You may give us information about you by:

 

  • Filling in forms.
  • Corresponding with us by phone, email, text, or other forms of messaging. This includes chatting with our chatbots or other help services, messaging us on social media or other platforms, or otherwise engaging with our services.
  • Creating an account.
  • Expressing an interest in obtaining information about us or our products and Services when you participate in activities on our Website or otherwise when you contact us.
  • Completing a survey.
  • Placing an order.
  • Subscribing to our emails.
  • Searching for a service.
  • Requesting further services.
  • Downloading support guides.
  • Registering for a warranty, service, or product.
  • Reporting a problem with our Website or products.

Automated Technologies or Interactions

As you interact with our Website, we may automatically collect technical information about your:

 

  • Computer or mobile device.
  • Browsing actions, patterns, and interactions when you visit, use, or navigate our Website.

 

Most of the time, this information does not reveal your specific identity (like your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for analytics and reporting purposes. This information may reveal or be associated with your identity if you are signed into an account. We encourage you to consider this as you navigate and use our site.

Other Personal Information Sources

Like many businesses, we also collect information through cookies, server logs, and similar technologies (see COOKIE POLICY).

 

  • Third parties or publicly available sources. We may receive information about you if you visit other websites employing our cookies or from third parties including, for example:
    • Affiliated companies.
    • Business partners.
      • For example, we use BrainTree as a payment processor. BrainTree, a PayPal company, is an independent “Controller” or business for purposes of processing customer data. PayPal’s privacy statement is available at braintreepayments.com.
    • Microsoft collects or receives Personal Data from us to provide Microsoft Advertising. Microsoft Privacy Statement is available here:   https://privacy.microsoft.com/en-us/privacystatement.
    • Service providers, such as technical and delivery services, advertising networks, analytics providers, search information providers, or credit reference agencies.
  • Reviews and other user contributions. You also may provide information for us to publish or display (”post”) on public Website areas or transmit to other Website users or third parties (collectively, “User Contributions”). You submit User Contributions for posting and transmission to others at your own risk. Although we limit access to certain pages and/or you may set certain privacy settings for User Contributions by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of any Website users with whom you choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.

This website uses cookies. A “cookie” is a small text file that may be placed on your computer when you visit a website or click on a URL. There are two types of cookies that may be used: a session cookie and a persistent cookie. A single-session cookie is held temporarily in your computer’s memory during only a single visit to a website to personalize user experience, to determine ways to improve the site, its content, and services offered through the site. A single-session cookie disappears from your hard drive when you close your browser. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in this folder after you close your browser and may be used by your browser on your next visit to a website unless or until it is deleted or set to expire. Most browsers are set up to accept cookies. You may reject or delete cookies by adjusting your browser preferences at any time; however, this may limit your ability to use all of the features on the site or the appearance of certain webpages.

 

You can also manage your cookie settings and preferences on our website by using the Cookie Preferences link in the footer, which allows you to review and update which cookie categories you want to allow. You can opt out of any cookie category except the functional, performance, or strictly necessary cookies category, as they are deployed to ensure the proper functioning of our website.

 

Please note that opting out of cookies may be browser or device specific.


Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Click the Cookie Preferences link on the footer of this Website or see YOUR PRIVACY RIGHTS AND CHOICES for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking. You may also submit a request via Your Privacy Choices.

THIRD-PARTY USE OF TRACKING TECHNOLOGIES

Some content or applications, including advertisements, on the Website are served by third parties, including payment providers, advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. They may associate the information collected with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites or other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

 

  • We do not always control third parties’ collection or use of your information to serve interest-based advertising. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Privacy Choices.
  • These third parties may provide you with ways to choose not to have your information collected or used in this way. Please also refer to SOURCES OF PERSONAL INFORMATION and the specifics about third party sources that we describe, including the links to the privacy policies of these third parties and the choices these third parties provide regarding opting out of information sharing.  You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website or members of the Digital Advertising Alliance (“DAA”) on the DAA’s website. For information about these opt-out programs and to opt-out of the use of website browsing data for interest-based advertising by companies that participate in these programs, click the following: NAI Opt Out or DAA Opt Out. To opt out of the use of information collected from the mobile applications on your device to serve ads that are targeted to your interests, consult the settings on your device. You can also click the preference icon that may appear on some of our advertising served through use of these technologies.

USE OF PERSONAL INFORMATION

The Personal Information that we collect depends on the context of your interactions with us and our Website, the choices you make, and the products and features you use. All Personal Information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such Personal Information.

 

We may use or disclose the Personal Information we collect for one or more of the following purposes:

 

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including through chatbot technology. We may then use this information you provide to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your Personal Information or as otherwise set forth in the CCPA or similar state comprehensive privacy laws.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our customers is among the assets transferred.
  • For other uses as may be permitted or required by applicable law.

 

DISCLOSURE OF PERSONAL INFORMATION

We may share your Personal Information with:

 

  • Business partners, our affiliated companies, suppliers, service providers, sub-contractors, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization or payment service providers).
  • Third parties to market their products or services to you if you have consented to/not opted out of these disclosures. For more information, see YOUR PRIVACY RIGHTS AND CHOICES.
  • Advertisers and advertising networks that require the information to select and serve relevant ads to you and others. We may make use of the Personal Information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  • Credit reference agencies when required to assess your credit score before entering a contract with you.
  • To fulfill the purpose for which you provide it. For example, if you opt to send your “Wishlist” to an email address through the feature on our Website, we will transmit the contents of that Wishlist or configuration to the recipients.
  • For any other purposes that we disclose when you provide the information.
  • With your consent.

 

We may also disclose your Personal Information to third parties:

 

  • In the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets.
  • To a buyer or other successor in the event of merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, where one of the transferred assets is the Personal Information we hold.
  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To enforce or apply our terms of use or terms and conditions of supply and other agreements.
  • To protect the rights, property, or safety of our business, our employees, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection, and credit risk reduction.

 

We may disclose aggregated information that does not identify any individual, without restriction. We may share non-Personal Information without restriction.

We are based in the United States. We may process, store, and transfer the Personal Information we collect, in and to a country outside your own, with different privacy laws that may or may not be as comprehensive as your own.

If you are located outside United States and choose to provide information to us, please note that we transfer information, including Personal Information, to United States. By submitting your Personal Information or engaging with our Website, you consent to this transfer, storing, or processing.

We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your Personal Information.

Currently our Website does not accept orders outside the United States and Canada.

YOUR PRIVACY RIGHTS AND CHOICES

This Privacy Policy attempts to be transparent with our information collection, handling, use, disclosure, and security practices. We may choose or be required by law to provide different or additional disclosures relating to the processing of Personal Information about residents of certain states. For purposes of this section, we generally follow the language of the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), to describe a consumer’s rights under the CCPA and other state comprehensive privacy laws, such as laws in Colorado (effective July 1, 2023), Connecticut (effective July 1, 2023), and Utah (effective December 31, 2023) (collectively, “State Consumer Privacy Laws”). Consumers in other jurisdictions may also be provided these rights.

 

Based on the applicable laws of your state or country, you may exercise the rights described in this section. Please note that some of the rights may vary depending on your country, province, or state of residence.

We strive to provide you with choices regarding certain Personal Information uses, particularly
around marketing and advertising. Please click on Your Privacy Choices to learn how to opt-out of tracking, profiling, targeted advertising, or other forms of similar sharing, as those terms are defined under various state consumer privacy laws.

CHOICES WE OFFER

TEXT MESSAGES

To stop receiving text messages from Vintage Tub & Bath, text the word STOP to short code 95946 any time or reply STOP to any of the text messages you have received from Vintage Tub & Bath. After texting STOP to short code 95946, you will receive one additional message confirming that your request has been processed. You may read our mobile terms and conditions here.

MAILING

You can stop receiving postal mail by submitting a request to [email protected].

PROMOTIONAL EMAILS

If you do not want us to use your contact information to promote our own products and services, or third parties’ products or services, you may also opt-out of further marketing communications by replying to any promotional email we have sent you or following the opt-out links on that message. This opt out does not apply to information provided to us as a result of a product purchase, warranty registration, product service experience, or other transactions.

ONLINE ACCOUNT HOLDERS

You can review and change your Personal Information by logging into the Website and visiting your account profile page. You may also send us an email at [email protected] or submit  a request via Your Privacy Choices portal to request access to, correct, or delete any Personal Information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

USER CONTRIBUTIONS

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users.

OPT-OUT RIGHTS WE OFFER

DO NOT SELL OR SHARE MY PERSONAL INFORMATION OR YOUR OPT-OUT RIGHTS

We do not generally sell Personal Information to third parties. However, we share, disclose, or make available some Personal Information to third parties for cross-contextual behavioral or targeted advertising through the use of cookies. To opt-out of this, please customize your cookie preferences by following the Cookie Preferences link in the footer of the website or changing the settings in your browser or mobile device. Please note that this is device or browser specific. You may also use an opt-out preference signal, such as the Global Privacy Control. For more information on our use of cookies and other tracking technologies, please also see our COOKIE POLICY. If you do not have a Vintage account or if you are not logged into your Vintage account, your request to opt out of “sale” or “sharing” will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. You may also submit a request via Your Privacy Choices.

Categories of Personal Information disclosed that may be considered a “Sale” or “Sharing” under the CCPA or may be eligible for profiling or targeted advertising opt-outs under other State Consumer Privacy Laws are Contact Information, Technical Information, Device Information, Internet or Other Network Activity, Geolocation Data, and Commercial Data.

Categories of third parties to whom Personal Information was disclosed that may be considered “Sale” or “Sharing” under the CCPA include advertisers and marketing partners, data analytics providers, and social media networks.

Please also see the RIGHT TO OPT-OUT.

TRACKING TECHNOLOGIES AND ADVERTISING

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. For more information about tracking technologies, please see our COOKIES POLICY. For detailed information on the cookies we use and the purposes for which we use them, see our  Cookie Preferences . Please also see the RIGHT TO OPT-OUT.

OPT-OUT SIGNALS

Our Website is not designed to respond to “do not track” signals received from browsers. Our Website is not currently designed to respond to Global Privacy Control signals. Once this is implemented, it will display for you on your browser. If this is implemented, please note that this is device-specific and browser-specific. We will not send any tracking technologies or cookies if you use Global Privacy Control. If you’d like to exercise any other data rights or would like more information about how our website works with Global Privacy Control, you can send us an email request to [email protected] or submit a request via Your Privacy Choices.

NOTICE OF FINANCIAL INCENTIVE

We may offer you certain financial incentives permitted by state privacy laws that can result in different prices, rates, or quality levels, such as offering coupons, discounts, promotions, other price reductions, or promotional offers for products and services in exchange for providing your Personal Information. Any financial incentive we offer will comply with state privacy laws and will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. Do not provide your Personal Information if you do not want to opt in to these offers. After you receive a promotional offer, you may opt-out by contacting us as specified. For more information, please see EXERCISING YOUR PRIVACY RIGHTS or submit a request via Your Privacy Choices.

 

  • Influencer Program Disclosure: Members of our influencer program receive perks in exchange for including Vintage Tub & Bath products in their social media posts. These perks include product discounts, exclusive sneak peaks to new products, and members and their images may be featured on our Website and social media. If you have questions or would like to opt-out of this program, please contact [email protected].

RIGHT TO ACCESS/RIGHT TO KNOW

State Consumer Privacy Laws and certain international data protection laws offer their residents with the right to know, meaning the right to know, access, or confirm what Personal Information we have collected or processed about you, including:

  • the categories of Personal Information;
  • the categories of sources from which we collected it;
  • the business or commercial purpose for collecting, selling, or sharing Personal Information;
  • the categories of third parties to whom we disclose Personal Information; and
  • the specific pieces of personal information we have collected about you, also called the right to data portability, meaning you may have the right to download your Personal Information and transfer it to another business.

REQUEST TO DELETE

The State Consumer Privacy Laws and certain international data protection laws offer their residents the right to delete certain Personal Information that we have collected, subject to certain exceptions.

RIGHT TO CORRECT/MODIFY

The State Consumer Privacy Laws and certain international data protection laws offer their residents the right to correct inaccurate Personal Information that we maintain about you, taking into account the nature of the information and the purpose for collection.

RIGHT TO OPT-OUT

The State Consumer Privacy Laws and certain international data protection laws offer their residents, the right to opt-out of sale or sharing of Personal Information. This includes the right to opt out of Personal Information processing for targeted advertising, personal data sales, or advertising for cross-context behavioral advertising purposes. It also includes the right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. We only engage in cross-context behavioral or targeted advertising through cookies. We do not otherwise sell or share Personal Information for advertising purposes. We also do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects. To opt-out of sharing, we will rely on you to set your preferences regarding cookies and other tracking technology. To set your Cookie Preferences, click on the Cookie Preferences link. To submit any other request for opting out of sales, sharing, cross-context behavioral advertising, or targeting, please click on this form.

RIGHT TO LIMIT

If we use or disclose sensitive Personal Information for reasons other than those set forth under the law, the CCPA offers California residents, the right to limit the use or disclosure of sensitive personal information. We do not use or disclose Sensitive Personal Information for reasons other than the limited purposes allowed under the various state privacy laws.

RIGHT TO NON-DISCRIMINATION/RETALIATION

The State Consumer Privacy Laws and certain international data protection laws offer their residents the right to non-discrimination. In California, this includes the right not to receive discriminatory treatment by us for the exercise of privacy rights, including an employee’s, applicant’s, or independent contractor’s right not to be retaliated against for the exercise of their state law privacy rights.

 

Some of these rights are only given to individuals when acting as consumers. Some of these rights do not extend to individuals who are acting in their business capacity or as an employee.

EXERCISING YOUR PRIVACY RIGHTS

To submit a request to exercise any of these rights, please submit a request through this form or by emailing us at [email protected] with the subject line: DSAR REQUEST. Certain state laws allow consumers to appeal a decision regarding a consumer rights request. If applicable, to appeal a decision regarding a consumer rights request, please send an email to [email protected] with the subject line: CONSUMER RIGHTS APPEAL. 

Upon receiving your request, we may need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

 

We will only use Personal Information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

 

We will acknowledge your request within ten (10) days. We attempt to respond to requests no later than forty-five (45) days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit.

AUTHORIZED AGENT

If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, as required to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes. To determine the appropriate retention period for Personal Information, we consider applicable legal requirements, the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means. We specify the retention periods for your Personal Information in our document retention policy.

INFORMATION SECURITY

The security of your Personal Information is very important to us. We maintain, reasonable administrative, technical, and physical information security practices to protect the confidentiality, integrity, and accessibility of Personal Information. We have implemented security measures that are proportionate to the volume and nature of the Personal Information at issue.

We use SSL (Secure Sockets Layer) encryption technology to protect your personal and financial data from theft and improper use. This is a standard security process used by commercial web sites. Basically, it scrambles any Personal Information you send to us. Only Vintage Tub & Bath has the “key” to unscramble the data. You will know you are in “secure mode” when you see a closed padlock appear in your browser.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to take care when providing information in public areas of the Website like message boards, which any Website visitor can view.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.

Any questions or concerns, please contact us at 877-868-1369 or [email protected].

For more detailed information about our policies, please refer to our Terms and Conditions of Sale page.

CHILDREN

We request that children under the age of 16 not use the Website or submit any Personal Information to the Website. We do not direct the Website to children under the age of 16 and we do not knowingly collect, use, store, or disclose the personal information of children under the age of 16 or minors as defined by local legal requirements. If we learn we have mistakenly or unintentionally collected or received Personal Information from a child without appropriate consent, we will delete it. If you believe we mistakenly or unintentionally collected any information from or about a child, please contact us at [email protected].

CHANGES TO THIS PRIVACY POLICY

We will post any changes we may make to our Privacy Policy on this page and indicate that we updated our Privacy Policy. If the changes materially alter how we use or treat your Personal Information we will notify you by email to the primary email address specified in your account and/or through a notice on the top of this Privacy Policy. Please check back frequently to see any updates or changes to our Privacy Policy.

COMMUNICATING WITH US ABOUT OUR PRIVACY POLICY

If you have questions, comments, concerns or complaints about this Privacy Policy or our privacy practices, you may submit a request via Your Privacy Choices or please feel free to contact us at [email protected].

 

Please do not hesitate to contact us at:

Phone: 877.868.1369

Websitewww.vintagetub.com/privacy-rights-portal

Address:

Vintage Bath & Tub

Attn: Compliance Department

395 Oak Hill Rd, Mountain Top, PA 18707


If you need to access this Privacy Policy in an alternative format due to having a disability, please feel free to contact us at [email protected].

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