Customer Service

Due to supply chain issues impacted by the current pandemic situation, our fulfillment center is experiencing delayed shipments. Orders may take additional days to be processed. We apologize for the inconvenience and appreciate your patience and understanding as we work diligently to ship orders as quickly as possible.

Please note:

  • If your order includes several items, they may ship separately and at different times.
  • Your freight shipment may take 48+ hours to track. Please allow sufficient time and check back for updates.
  • If you have questions regarding shipping on an order you've already placed, please use the order tracking tool.

Our Customers Come First

From placing an order to tracking a shipment, the professionals at Vintage Tub are here to help. Contact us by phone, email, or live chat.

SHIPPING & DELIVERY

Free Shipping on all orders!

TRACKING

Check the status of an order anytime online. Tracking information is emailed once an order is shipped.

RETURNS

Return eligible items for a refund or a replacement within 90-days of receiving the product.

MY ACCOUNT

Checkout faster, save credit cards, check the status of an order, and view order history.

WISHLIST

See something you like, but not ready to make a purchase? Save it for later!

FAQ

We’re here to help with whatever you need. Easily find answers to some of our most asked questions.


Need Help?

SALES DEPARTMENT

877.868.1369 Ext. 1

CUSTOMER SERVICE

877.868.1369 Ext. 2

PRO REWARDS DESK

877.868.1369 Ext. 3

SALES DEPARTMENT

supply@vintagetub.com

CUSTOMER SERVICE

customerservice@vintagetub.com

PRO REWARDS DESK

prodesk@vintagetub.com

Track your order

Order Tracking Page

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BUYING GUIDES

Discover everything you need to know about our products, as well as design tips and inspiration.

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AFFIRM

Designing your dream home is affordable with Affirm. Find out how Affirm can help you buy now and pay later.

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