Customer Service

Frequently Asked Questions

Order Help

Shipping Policies

Vintage Tub and Bath is proud to offer free shipping on all US orders. Although Canadian shipping is free on Randolph Morris products, we do charge for duties and fees so you can receive your order free and clear at time of delivery. For detailed shipping information please click here.

Do you offer promo codes or discounts?

Vintage Tub & Bath provides many promotions and discounts throughout the year. To view current promotions, visit our sale page. To learn about current promotions, new products, and trending styles in the bathroom and kitchen space, sign-up for our newsletter by entering your email address in the subscription field located in the footer of our website.

Do you offer a contractor discount?

Vintage Tub & Bath offers deep discounts to qualified and licensed trade professionals, such as but not limited to plumbing contractors, home builders, interior designers, and architects. For further information about our Pro Rewards Program, please give our Customer Care Team a call at our toll-free number, 1-877-868-1369 option 2 or apply here.

How do I inspect my package?

All packages should be inspected upon delivery. All UPS packages and common carrier freight (tractor-trailer) must be inspected for damage within 48 hours of delivery. Damage claims made after these periods may be rejected by UPS or the freight carrier. For more instructions on proper procedures, please view our Inspect Your Package page.

Can I place a special order?

Vintage Tub & Bath has over 25 years of experience in the bathroom and kitchen industry and strives to provide the best products and brands on our site. If you are interested in a product that we do not currently showcase on our website, please contact one of our knowledgeable sales representatives at 877-868-1369. They will work with you to place a special order. *Please note due to the unique nature of the order the items are not returnable to Vintage Tub and Bath under our normal Return Policy.

I received an incomplete order

Please check your order for missing parts and accuracy within 48 hours after the delivery time. Call our Customer Care Team toll-free at 877-868-1369 if you discover any parts missing or not correct and we will ship you the parts you need. After this time period, we reserve the right to assume that the item arrived with all of the correct parts. Click here to submit a claim if your product is missing a part.

How long will it take to receive my refund?

Vintage Tub & Bath will notify you via email once we have received and processed the returned product. Please allow 10 business days for processing. Refunds will be credited to the original purchasing credit card account number only. Your credit card company may take up to 10 days after processing to post the credit to your account. For international refunds, the amount will be paid in US dollars at the time of purchase. We are not responsible for fluctuations in the exchange rate or any additional credit card charges.

I received the wrong item

In the rare event we shipped you the wrong item, please contact our Customer Care Team as soon as possible by calling 1-877-868-1369 option 2. We will ship you the correct item and pick up the incorrectly shipped item

Do I need a Vintage Tub & Bath account to check out?

Although creating an account provides faster checkout, current order status, order history, and much more, an account is not required to place an order. Customers who do not have an account may place a guest order. If you would like to create an account, visit our create an account page or fill in the account information on the guest checkout page when placing an order.

What payment methods do you accept?

We accept the following payment methods: Visa, MasterCard, American Express, Discover credit cards, PayPal, Affirm as well as personal, business, bank, and cashier's checks. eBillme payments take 1-3 business days to process. Personal checks take 10 business days to clear before we can process an order. We also accept money orders denominated in US Dollars.

We require that items be paid for in full before we process an order. In some cases, you may see a charge on your credit card statement before you receive an item. This can occur when you order an item with a long lead-time near the end of your credit card billing cycle. Call our Customer Care Team at 1-877-868-1369 option 2 if you have any questions.

Please note, Vintage Tub can only accept credit card payments from accounts that originate in the United States & Canada. If you place an order online using a credit card originating in any other country, your order will be canceled and your card will automatically be refunded. The refund can take up to 10 business days to post back to the credit card, depending on your credit card company. We will contact you for alternate forms of payment along with your shipping quote should an order be placed online.

You can pay with cash, a credit card which originates in the US or Canada, certified check, money order, cashier’s check, PayPal, PayPal Credit, or wire transfer. For wire transfers, there will be an additional $15 wire transfer fee for orders under $1000. The customer would be responsible for any taxes, duties, customs or brokerage fees which may be incurred outside of straight shipping costs.

For our full payment options, please visit our Payment Options page.

How do I cancel or change an order?

If you need to cancel an order, call our Customer Care Team at 1-877-868-1369 option 2, as soon as possible. You may cancel a standard order up to the time it ships and a custom order up to the time it goes into production (i.e. custom paint). Our return policy takes effect once the order has shipped or gone into production.

Do you charge a restocking fee to return an item?

If you adhere to our return policy, Vintage Tub & Bath will not charge additional fees. If you do not adhere to one or more of the stated policies, the following fees may be applied:

Product Box Damaged – 10% fee
Returned to Incorrect Location – 25% restocking fee
Parcel or freight items that are electively returned by refusal at time of delivery are subject to a 15% restocking fee.

Elective return products, from the Randolph Morris brand, are not subject to a restocking fee.

Elective return products, from any brand except Randolph Morris, are subject to a 10% restocking fee.

If a freight item is returned due to not accepting delivery appointments or refusing to schedule an appointment with the shipping carrier in a timely manner; returned freight items are subject to a 15% restocking fee and return shipping charges.

To view our full returns policy, click here.

How do I return an item that I purchased?

Need to set up a return? Email our Customer Care Team at customerservice@vintagetub.com.

Returns can only be made within 90 days of receiving your product(s), and all products must be in resaleable conditions, and free from damages or defects. If the product is returned in a non-salable condition, no refund will be given. The product must not have been installed, and must be returned in it's original packaging. The customer is responsible for the return shipping charges.

Please note, specially ordered items and custom products are non-returnable and cannot be canceled once production has started, and all sales are final on products marked “Non-Returnable”.

To return a product, you will need to obtain an RMA (Return Merchandise Authorization) number either by using the return form included with your shipment or by emailing our Customer Care Team at customerservice@vintagetub.com.

Along with the RMA number, you will receive a ship-to address where your merchandise must be sent. Be sure to include your RMA number with your merchandise.

To avoid any additional fees, please include all original packing materials, manuals, and accessories included with the product. Please be certain that products are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We recommend you double box the merchandise to protect it from shipping damage.

We recommend returned products include proof of delivery.

For more information, please view our full returns policy.

How do I check my order status or track my shipment?

After your order has shipped, Vintage Tub & Bath will send you an email with a tracking code. You can follow your package every step of the way directly from our order tracking page. Customers with a Vintage Tub & Bath account can also view order history and status

How do I reach Vintage Tub & Bath customer support?

Please call our Customer Support Team toll-free at 1-877-868-1369 option 2 or email us at customerservice@vintagetub.com.

Customer Service Hours:
Monday - Thursday: 9:00 am – 8:00 pm
Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am - 5:30 pm
Sunday: Closed
*Please note: all times are Eastern Time

My item arrived Damaged/Defective

Check your order for damage within 48 business hours after the delivery time. In the case of tubs, exactly follow the inspection and/or uncrating documents you have received from Vintage Tub & Bath to protect yourself from responsibility for shipping damage. If you cannot reasonably inspect an item that requires a signature upon delivery (like most tubs), sign the receipt and print the words One crate received - contents not inspected; This does not guarantee that the shipper will pay a damage claim, but it is better than signing for the item as "free and clear" from damage.

If you cannot inspect the item upon delivery, please do so within 48 hours.

Click here to submit a claim if your product was damaged in shipment. We will not honor claims made more than 48 business hours after delivery.

Damage that occurs during shipment is the responsibility of the shipping company / carrier (Examples include: UPS, US Post Office, ABF Trucking, R&L Carriers, and FedEx). Please click here to submit a claim.

Defective items are covered by their manufacturers' warranties. Please call our Customer Support Team toll-free at 1-877-868-1369 option 2 within 48-hours after delivery and we will do everything we can to get the matter resolved quickly.

The item I ordered isn't the same as it was described on the website.

If you believe that our description of an item is inaccurate, please let us know. We take great care in providing the most accurate information on our products, however, if we are in error, we will refund your purchase price and cover shipping both ways. Please call us toll-free at 1-877-868-1369 option 2 BEFORE returning the item. Many times, we can arrive at a satisfactory solution that does not involve returning the item.

Do you offer custom drilled faucet holes for contemporary acrylic bathtubs?

Yes, we offer custom bathtub drilling on select Randolph Morris Contemporary Acrylic Bathubs for $100, but only for Randolph Morris Roman Tub Faucets.

We do not drill faucet holes in bathtubs or for bathtub faucet brands other than Randolph Morris. If a faucet other than Randolph Morris is installed with your Randolph Morris Bathtub, Vintage Tub & Bath cannot guarantee the faucet will be compatible with the bathtub. If the bathtub is drilled in the field, the warranty for the bathtub will be void and the bathtub is no longer eligible for return.

Product Install Help

Do you offer Massachusetts approved products?

Yes! All Massachusetts approved products can be found here

What is the purpose of a sink and tub overflow?

An overflow is a small opening in the sink or tub, which helps to prevent the overflow or flooding of water from the tub or sink by rerouting excess water back into the drain pipe once the water reaches a certain level.

What is a slipper tub?

Distinguished by their high-back construction, which provides a more comfortable seating position, one end of these tubs is designed for lounging while the other end is reserved for plumbing. If you prefer to lounge in the tub with a place to rest your head, the slipper bathtub gives you all the support you’ll need.

How do I install a sink?

Vintage Tub & Bath offers an assortment of sinks from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.

General install instructions can be found here.

How do I install a toilet?

Vintage Tub & Bath offers an assortment of toilets from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.

General install instructions can be found here.

How do I install a curved shower rod?

Vintage Tub & Bath offers an assortment of shower rods from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.

General install instructions can be found here.

How do I install a kitchen sink drain?

Vintage Tub & Bath offers an assortment of kitchen drains from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.

General install instructions can be found here.

How do I install a single hole kitchen faucet?

Vintage Tub & Bath offers an assortment of single hole kitchen faucets from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.

General install instructions can be found here.

I Need Help Installing My Product

Vintage Tub & Bath offers an assortment of products from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For further installation questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.

General install instructions can be found here.

Buying Guides

Are you looking for quality design tips when trying to make a purchase decision for a bathroom remodel or redesign? We’ve designed these buying guides to be as useful as possible, so that you can make the most well-informed decision while shopping for new items for your home. Find them here.

General Help

Do you have replacement parts?

While we do not have parts available for purchase online, a member of our dedicated Customer Care Team will be happy to place an order for any replacement parts you may need. Please contact us by phone, email, or live chat.

Do you ship to Canada?

At Vintage Tub & Bath, we are happy to offer shipping to the lower Canadian provinces* through UPS or one of our trusted freight carriers on most Randolph Morris products. Although Canadian shipping is free on Randolph Morris products, we do charge for duties and fees so you can receive your order free and clear at time of delivery. Orders can be placed through our website or by calling one of our sales representatives at 1-877-868-1369 option 2.

Large Item Duty Rate (including Randolph Morris tubs): $125
Medium Item Duty Rate (including Randolph Morris fireclay kitchen sinks): $75
Small Item Duty Rate (including Randolph Morris faucets): $25

*Shipping prices are inclusive of all fees for curbside delivery tot he following Canadian provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, and New Brunswick.

Please call one of our sales representatives at 1-877-868-1369 option 2 to receive a Canadian shipping quote on any other brand products.

For our full shipping policy, please visit our free shipping page.

Do you offer international shipping?

At Vintage Tub & Bath, we offer free shipping to the contiguous 48 United States on all orders. Orders delivered outside of the 48 contiguous United States are calculated on a case-by-case basis. To place an international order, simply call one of our sales representatives at 1-877-868-1369 option 2 or via live chat.

Because import fees, brokerage charges, and government taxes are constantly changing, Vintage Tub & Bath shipping quotes and charges do not include these fees except for Canada. Unless otherwise stated on the quote, payment of these charges is the sole responsibility of the customer.

For our full shipping policy, please visit our free shipping page.

Where can I sell a clawfoot tub?

Vintage Tub & Bath no longer purchases or appraises antique tubs, however, we can provide a few helpful tips on selling your vintage tub here.

What if I have a question about installation?

Vintage Tub & Bath offers an assortment of products from a variety of brands. Due to our large product catalog, we have provided all available installation instructions on each product page. Please refer to the specification tab on your specific items product page for detailed installation instructions. For any further questions, please call one of our Customer Care Agents at 1-877-868-1369 option 2 or reach out via live chat.

How do I request a product for a magazine or other media?

Vintage Tub & Bath works with many magazine and social influencers to help promote their site and ours. To submit a partnership proposal, please fill our the designer form on our Design and Influence page. A member of our Marketing Team will contact you after you fill out the form.

How do I contact customer service?

Our Customer Care Team can be reached at our toll-free number, 1-877-868-1369 option 2 or through live chat.

Is it safe to shop at vintagetub.com?

Absolutely. We take security and privacy seriously and have implemented many measures to ensure a safe and secure environment for our customers.

SECURITY
To ensure our customers have a safe and secure experience, our website is SSL (Secure Sockets Layer) encrypted. This encryption is a standard security process used by commercial websites and protects your personal and financial data from improper use. You will know you are in “secure mode” when you see a closed padlock appear in the address bar of your browser.

PRIVACYVintage Tub & Bath will never sell, rent, or give away any information you provide us to any person, business, or organization not involved in the processing of your order. The information you provide is used only to process orders, customize your shopping experience, improve our store, and communicate with you.

In order to provide a wonderful customer experience, our shopping cart, analytics (Google and Microsoft), and remarketing campaigns place a tiny amount of code, also known as a "cookie", onto your computer. It is a commonly used code allowing our site to remember what you are ordering. You can delete this cookie after your order is processed. If your browser is set to automatically reject cookies, you will get an error message when you attempt to place your order.

All communications from Vintage Tub & Bath are made in regards to an order, catalog request, promotion, social media, or for an opt-in email newsletter. Our website also includes links to our social media accounts, such as but not limited to, Facebook, Instagram, Pinterest, Twitter, and Houzz. Interactions with these features are governed by the privacy policy of the company providing it.

If you would like Vintage Tub & Bath to remove all of your user data, please call us at 1-877-868-1369 or email us at supply@vintagetub.com with a direct request. For more details about our policies, please refer to our Terms and Conditions of Sale page.

Do you offer a warranty?

Every brand available from Vintage Tub & Bath offers their own respective manufacturer's warranty. Warranties can be viewed on the product page under the overview tab. For more specific warranty questions, please contact our Customer Care Team at our toll-free number, 1-877-868-1369 option 2, or via live chat.

Do you have a physical store?

Vintage Tub & Bath does not have a physical store. All products can be viewed and purchased directly on our website. For questions about a product or to place an order, please call one of our sales representatives at 1-877-868-1369 option 1 or email supply@vintagetub.com.

Where can I follow Vintage Tub & Bath on social media?

Vintage Tub & Bath is active on many popular social sites, including Facebook, Instagram, Pinterest, YouTube, and Houzz. We love for our customers to share ideas, reviews, and product pictures. Please use the social icons below or any other page on the site.

Clawfoot Tubs

What are clawfoot tubs made out of?

Clawfoot tubs are traditionally made from cast iron to retain heat, but more modern versions are made from acrylic or fiberglass due to their light weight.

Are acrylic clawfoot tubs durable?

Acrylic tubs are durable in the sense that they resist chipping, but they can still be scratched. These scratches can be easily buffed out with non-abrasive cleaners.

Will a clawfoot tub crack tile?

Tile floors, especially porcelain, are very durable and will not break under heavy weight but they can scratch. Tile flooring is ideal for supporting a heavy bathtub at full capacity.

Can you paint a clawfoot tub?

New clawfoot tubs can be painted by a professional in-house at Vintage Tub & Bath, and we have several colors selections. Antique tubs should be refinished by a professional.

Are clawfoot tubs comfortable?

Clawfoot tubs by design are generally deep and have a back-friendly angle for soaking. Slipper clawfoot tubs are even more comfortable because they are arched for even more back support.

Are clawfoot tubs hard to get in and out of?

Clawfoot tubs inherently have higher sides than most standard tubs. This may be something to consider if you have children or you are a senior looking for a new bathtub.

How much do clawfoot tubs cost?

Prices may vary, but they are one of the most expensive tub types you can buy. Clawfoot tub prices range from $900 and up depending on brand and materials used.

Why are clawfoot tubs do expensive?

Cast iron tubs are more expensive due to raw material cost and they require more work to produce. Acrylic tubs are less expensive because acrylic materials are less costly.

Freestanding Tubs

What is the best material for a freestanding tub?

Freestanding tubs are constructed with a variety of materials, from cast iron to copper or acrylic to resin. The buyer should decide which material best compliments their space and preference.

Are freestanding tubs hard to clean?

Freestanding tubs are as easy to clean as any regular bathtub. Be sure to use nonabrasive mild cleansers and pads on your tubs finish to keep it looking its best.

Are freestanding tubs practical?

Depending on the size of space, freestanding tubs are a very practical choice. If you’re taking baths in a daily routine as opposed to showers, freestanding tubs are for you.

Are freestanding tubs more expensive?

Generally freestanding tubs are more expensive than the now traditional built-in tub. Manufacturing and material costs, as well as design are major factors in the expense.

Do you offer custom faucet drillings for contemporary acrylic bathtubs?

Yes, we offer custom bathtub drilling on select Randolph Morris Contemporary Acrylic Tub for $100 but only for Randolph Morris Roman Tub Faucets.

We do not drill faucet holes in bathtubs or for bathtub faucet brands other than Randolph Morris. If you choose to use a faucet other than Randolph Morris with your Randolph Morris Bathtub, Vintage Tub & Bath cannot guarantee the faucet will be compatible with the bathtub. If the bathtub is drilled in the field, the warranty for the bathtub will be void and the bathtub is no longer eligible for return.

Farmhouse Sinks

Do farmhouse sinks stain?

Sink stains can happen with any sink, not just farmhouse sinks. This can be easily maintained by making sure the sink is clean from excess food particles after each use.

How do I clean my farmhouse sink?

Farmhouse sinks are made from either porcelain or fireclay, so they won’t show fingerprints/watermarks like stainless steel. Keep it clean while washing dishes by lightly wiping it down.

Are farmhouse sinks durable?

Farmhouse sinks are super durable, especially those made from fireclay. The method of construction involves forging at high temperatures and then the sink is glazed with further hardening materials.

Do farmhouse sinks require special cabinets?

Farmhouse sinks do not require special cabinets, but you will need to do some modifications to your existing ones as well as the countertop.

Which farmhouse sink should I buy?

The farmhouse sink you choose really depends on what your kitchen needs. You can choose from a single or double basin, as well as fireclay, copper, stainless steel, and more!

How much does a farmhouse sink cost?

Cost of a farmhouse sink is dependent on material. Stainless steel is on the lower end (around $400) while fireclay farmhouse sinks can range from $500 and up.

Bathroom Vanities

What’s a bathroom vanity?

A bathroom vanity is a bathroom centerpiece consisting of a sink with storage underneath and cabinetry around it. Surrounding the sink is the benchtop to place toiletries and other items.

What are the best bathroom vanities?

Best is subjective but ask yourself which vanity is best for your bathroom when researching vanities. Barn door vanities are extremely popular and bring a rustic vibe to your home.

Can a bathroom vanity be raised?

Bathroom vanities can be raised with custom framing or permanent legs if desired. We suggest measuring and double checking dimensions so that the bathroom vanity purchased is a perfect fit.

How do I install a bathroom vanity?

Installing a new vanity can be a project, so if you aren’t a DIYer then we recommend having it installed by a professional. See our general install instructions.

Pedestal Sinks

What are pedestal sinks made of?

Pedestal sinks are made from porcelain, vitreous china, fireclay, ceramic, or marble construction. Durability and longevity are an important factor when choosing your perfect sink.

Are all pedestal sinks the same height?

Standard size for pedestal sinks is between 33 and 34 inches to accommodate most adults comfortably. This also works with standard size bathroom cabinets since they are 34 inches high.

Are pedestal sinks hard to install?

Installing a pedestal sink is no harder than installing other sink types. You need to measure everything, relocate your supply and drain lines if needed, and install your new sink.

Are pedestal sinks outdated?

On the contrary, pedestal sinks have made a comeback in the last several years and are both contemporary and modern. They are also compatible in smaller bathrooms to save space.
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