Customer Service

Returns

We hope you enjoy your new Vintage Tub & Bath products, however, we understand sometimes you need to return an item. Vintage Tub & Bath is committed to making the return process as painless as possible. You can return any item (see exceptions below) within 90 days of shipment.

PARCEL RETURNS

To start the returns process, you can:

  • Email customerservice@vintagetub.com
  • Submit the form found here:

FREIGHT RETURNS

If you need to return an item that was delivered via LTL truck, you can:

  • Email customerservice@vintagetub.com
  • Submit the form found here:

Please note there is a $375 charge for this type of return that will be deducted from your refund.

PREPARING THE RETURN

Please pack the product in its original packaging the same way you received it to ensure safe handling during transit. Clearly place the return label (parcel) or BOL (freight) on the top of the package.

THE REFUND

Please allow 5-10 business days for your return to reach our warehouse. Once received our team will inspect the item and process the item back into our inventory. Once your item is received we will initiate the refund and you will receive a refund from your financial institution in 2-10 days.

ITEMS THAT CAN NOT BE RETURNED

  • Products that have been installed or attempted to be installed(scratches, wrench marks, putty, etc.)
  • Products that are not in their original package or able to be resold.
  • Products with custom work including painting or tub foam.
  • Special order items listed on our site as non-returnable.
  • Non-Randolph Morris items will be charged a 10% restocking fee.

Damaged Product?

If you refused your freight shipment because the crate had significant damage and damage to the product was likely or the driver did not allow you to open the crate and inspect the product, please complete the form below.

Note: This form is only intended to report damaged freight products. Please do not use this form to report defective products or warranty claims. For defective products or warranty claims, please email Customer Service at claims@vintagetub.com.

Missing Parts?

If you received your product and it is missing parts, use this form to notify Vintage Tub & Bath:

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