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877.868.1369

Canadian Shipping

We are happy to offer shipping to the lower Canadian provinces* through UPS (United Parcel Service) or one of our trusted freight carriers on most Randolph Morris products. Canadian shipping is FREE on Randolph Morris purchases over $50, however, we do charge for duties and fees so you can receive your order free and clear at time of delivery. Orders can be placed online or by calling our representatives toll free at 8778681369.

*Vintage Tub & Bath shipping prices are inclusive of all fees for curbside delivery to the following Canadian provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, and New Brunswick.

To receive a Canadian shipping quote on any other brand's products, please call our representatives toll free at 8778681369.

Vintage Tub & Bath cannot cancel an item from an order after the item has shipped. Please adhere to the following return policy.

Shipping in Multiple Packages

If your order includes several items, they may ship separately and at different times.

Delivery Times

Due to possible border delays, we cannot guarantee delivery times. Vintage Tub & Bath is not responsible for monetary loss caused by late deliveries.

Signature Required at Delivery

All freight items and some parcel items require a signature at the time of delivery. If you are unavailable to sign and receive shipment, after three attempts the shipping carrier will return the order. You will be responsible for all restocking fees and shipping charges on products that are returned to the manufacturer.

Order Tracking

You can track your order online by visiting our order tracking page.

Freight Delivery Instructions

If at least one of the items on your order is scheduled to arrive with liftgate service from a freight company, the freight company will call you to arrange an estimated delivery time; delivery times are not guaranteed. You will need to schedule the delivery within two business days from the day you are contacted. Failure to do this may result in storage fees. Storage fees must be paid by the consumer before the shipment is released.

Your shipment will arrive on a full-size tractor trailer. If a tractor trailer cannot deliver to your ship-to address, you will need to make arrangements with the freight company when you schedule the delivery appointment.

With liftgate service, the crate will be lowered to curbside. DO NOT SIGN UNTIL YOU INSPECT THE ITEM(S) CAREFULLY.

If the ITEM arrives damaged, notate THE SPECIFIC DAMAGE on Delivery Receipt and REFUSE THE SHIPMENT.
IF YOU HAVE ANY QUESTIONS AT TIME OF DELIVERY CALL CUSTOMER SERVICE AT 8778681369 EXT 2 IMMEDIATELY

By failing to notate THE SPECIFIC DAMAGE on the receipt you are agreeing that you received the ITEM(S) in good condition and exact quantities and are waiving your rights to a claim. Vintage Tub & Bath is not responsible for any minor or major damages that are not noted on the delivery receipt.

Damaged Product Claim Form

Missing Parts Claim Form