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Cheviot Tub and Shower Combination with Handshower with Metal Cross Handles

Item#: 5160CH-S
Cheviot Tub and Shower Combination with Handshower with Metal Cross Handles
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Cheviot Products - Preferred Dealer
$720.99 to $1,036.99
Cheviot Tub and Shower Combination with Handshower with Metal Cross Handles 2.5 5 2 2
Terrible Experience with Cheviot This shower came with a critical part missing. I called the company since it was installed and a manufacturer issue and Cheviot would not: -Send me the replacement part -Tell me the part number -Tell me the part name -Tell me the part price Note that they discussed the part in detail and knew exactly what I was talking about but still wouldn't provide me the info above, which I requested several times?!? Cheviot: -Accused my plumber of lying -Accused me of lying -Told me I'm not their customer -Told me to find the piece through a retailer even though they wouldn't tell me what it's called or provide a part number -Did not include a list of parts on their spec sheet I've really never had such a terrible customer experience in my life. I think my statements above say it all, I just could not believe their response to this issue. Note that they did admit that "plumbers seem to have a problem with this a lot," which is obviously a design issue. November 19, 2014
cheviot tub and shower combination the unit arrived yesterday -damaged. one of  the porcelain (hot/cold )levers is detached from its chrome fitting. there does not appear to be any way to reattach it.  now awaiting a response from cheviot.  given the fact the handles are porcelain, i would have expected better packing--in order to prevent breakage.  aesthetically this is a fine looking unit. the individual components have heft and weight.  from a design standpoint the unit is well executed. will update this review once unit is installed and functional. note:  the unit was shipped in a timely fashion.  pre-sale the VT & B sales department was helpful and knowledgeable. the price is well below other units i have purchased in the past.   March 2, 2013