Buying from Vintage Tub & Bath

Why Buy From Vintage Tub & Bath

Why should you buy from Vintage Tub and Bath? Because we believe that we offer the best combination of price, security, product quality and customer service in the business. But just don’t just take our word for it – check out what our customers really have to say about us in the Unedited Ebay Customer Comments

We believe that we offer the best combination of product, price and service in the business. If you find a lower price on an individual, identical item currently in stock, at an established online retail store, we will match or beat their price, guaranteed. Just email us at supply@vintagetub.com with the address of the web page with the lower price. We will confirm the validity of the claim and either match the price or explain why the claim was rejected. We will honor this Best Price Assurance up to the time final payment is made on an order.

Clearance, factory reconditioned, damaged, pre-owned and reconditioned merchandise (including refinished vintage tubs and sinks) are excluded. This assurance applies to all new, factory sealed products. Items must be the same brand and model number. Items must be in stock at established U.S. online retailers. Exclusions include special sales, manufacturer rebates, coupons, close-outs, senior citizens discounts, buy one get one free offers, percent off sales price offers, discontinued, clearance, and damaged product, and typographical errors. We define competitors as established online retail stores - not wholesalers, liquidators, auction sites or used merchandise sites.

For more detailed information about our policies, please refer to our Terms and Conditions of Sale page.

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Did you ever read a negative comment posted on a corporate testimonial page? Neither have we. Instead of posting only the comments we want you to see, why not read what our customers on eBay have to say about us. We cannot control or edit the comments made about us on these sites. According to the feedback we receive, we earn the praise of our eBay customers over 99% of the time. Are we perfect? Of course not – we make mistakes like everyone else. We just don’t make those mistakes very often and we work very hard to correct them when we do.

CLICK HERE TO VIEW WHAT OUR CUSTOMERS SAY ABOUT US ON EBAY These are the kind of comments you can expect from a business that belongs to and believes in the Better Business Bureau.

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Our policy is simple: If you are not completely satisfied with a product you purchased from the Vintage Tub & Bath website, return it for an exchange or a refund of the purchase price.

No restocking fees. No time limits. No hassles.

Just call us toll free at 877.868.1369 and ask for the customer service department. We will issue you an RGA (Return Goods Authorization) number. This number simplifies and speeds up the processing of your return.

This policy does have a few common sense restrictions:

Items must be unused and/or uninstalled. We won’t issue a refund for the faucet used just so a guest bathroom will be ready for party guests or for the shower enclosure installed in a rental property so it would pass inspection. Some have tried.
We will not accept returns on improperly handled or abused items. For example, we do not accept faucet returns with wrench marks all over them (use a strap wrench to tighten plated nuts) nor will we take back items that were scratched because they were dragged across a dirty floor.
Please be advised all UPS packages must be inspected for damage within 72 hours of delivery and common carrier freight must be inspected for damage within 2 business days. Damages claims after these time periods may be rejected by UPS or the freight carrier. We reserve the right to not accept returns on items not inspected within these time periods.
Shipping charges are non-refundable. We will pay for shipping both ways if we sent you the wrong item or the item is not as we described it. Read more about this on our Refunds & returns Page.
We will deduct the shipping cost from the refund amount for items listed as "Free Shipping." We will pay for shipping both ways if we sent you the wrong item or the item is not as we described.
No returns on custom work and special orders. Custom orders are just that – unique items or custom work done for a specific customer. At best, these items are very difficult to resell. Custom orders include shop work, custom-painted objects, and items we do not regularly list for sale on our web site.
We are not responsible for lost, misdirected, improperly packaged, or damaged return items. Please use a shipping company that insures and tracks the items they ship. Make certain that the item is packaged in accordance with their instructions. For example, UPS has issued Guidelines for Good Packaging you can use to properly pack an item for shipment. Visit: UPS's guidelines page for more information.

In most cases, you should be just fine if you reuse the original packing and shipping materials.

Return Items should be addressed to:

Please allow us up to ten business days after your item arrives to process your return and issue a credit.

For more detailed information about our policies, please refer to our Terms and Conditions of Sale page.

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Vintage Tub & Bath respects and values your privacy. We do not sell, rent, or give any of the information you provide us to any person, business, or organization not involved in the processing of your order.

Our shopping cart functions properly only when our site places a tiny amount of code – also known as a "cookie" – onto your computer. It is a commonly used code allowing our site to remember what you are ordering. You can delete this cookie after your order is processed. If your browser is set to automatically reject cookies, you will get an error message when you attempt to place your order. Learn more about cookies at the Microsoft Profile Center.

We do not purchase or use mailing lists of any kind. All communications from our business are made either with regard to an order, a catalog request, or for the e-mail newsletter you can sign up for.

Any questions or concerns about this policy should be addressed to the General Manager. You can contact him toll-free at 877.868.1369, e-mail at supply@vintagetub.com, or fax at 570.450.7926.

For more detailed information about our policies, please refer to our Terms and Conditions of Sale page.

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Vintage Tub and Bath takes information security very seriously. We use SSL (Secure Sockets Layer) encryption technology provided by VeriSign, Inc. (Nasdaq:VRSN) to protect your personal and financial data from theft and improper use. This is a standard security process used by over 700,000 commercial web sites. Basically, it scrambles any personal information you send to us. Only Vintage Tub & Bath has the "key" to unscramble the data. You will know you are in "secure mode" when you see a closed padlock appear in the lower left part of your browser. VeriSign, Inc. issues certificates so consumers know that the site they are on uses SSL technology. Click on the image below to view our current certificate.

ABOUT SSL CERTIFICATES

HackerSafe reviews our site every day using over 10,000 different security tests. These tests are based on hacker activity information collected every 15 minutes from hundreds of private and government sources worldwide. These scans monitor Vintage Tub and Bath to help ensure that we pass the Federal Bureau of Investigation (F.B.I.) S.A.N.S. (SysAdmin, Audit, Network, Security) Internet Security Test.

Safe Shopping Network recently tested Vintage Tub & Bath's web site. You can check out our excellent safety, performance, and usability scores here

About Safe Shopping Network

In the rare event that your card is used fraudulently, Federal law limits your liability to $50.00 (US Dollars). Should an unauthorized use of your credit card occur as a result of a purchase made at Vintage Tub & Bath, contact your issuing bank immediately. If you are held liable for any amount of this $50.00, Vintage Tub & Bath will reimburse that amount up to $50.00.

For more detailed information about our policies, please refer to our Terms and Conditions of Sale page

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Vintage Tub & Bath firmly believes that a strong business can only thrive in a strong community. With that in mind, we will donate over $10,000 to local and regional charitable and service organizations in 2006. We also believe in honoring the servicemen and women who defend our country. Thus, our charitable giving is split into four general groups: emergency responders, human services, civic improvement and veterans groups. A list of the organizations we are supporting this year appears below:

Emergency Services:

Hazleton Fire Department

West Hazleton Fire Department

Hazle Township Fire Department

Hazleton Police Department

West Hazleton Police Department

Pennsylvania State Police Camp Cadet

Hazleton Community Ambulance

Human Services:

United Way of Hazleton
Hazleton Habitat for Humanity

We are in the process of selecting several more local organizations to participate in this section of our corporate giving program.

Civic Improvement:

First Night Hazleton
City of Hazleton – Donation of Playground Equipment
Hazleton Rails to Trails
Greater Hazleton Historical Society

We are in the process of selecting several more local organizations to participate in this section of our corporate giving program.

Veterans Groups / Gatherings:

Mid-Atlantic Air Museum World War II Weekend
Collings Foundation Wings of Freedom Tour

Vintage Tub & Bath will consider donation requests from legitimate charities. Please fax your typewritten request on your organization’s letterhead to 570.450.7926. Please provide the following information:

Name, address and telephone number of your charity.

A copy of your 501(c)(3) tax-exempt status notification.

Contact name.

The focus and scope of your charity.

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