Vintage Tub & Bath Refunds & Returns Policy

Refunds & Returns

Vintage Tub & Bath Return Policy

Our “No Hassle” return policy is simple: If you are not completely satisfied with a product you purchased from the Vintage Tub & Bath website, return it for an exchange or a refund of the purchase price.

This policy does have a few common sense restrictions:

Items must be returned within one year of purchase. The only exception is for items with warranty claims. Those items can be returned within the manufacturer warranty period.
Items must be unused and/or uninstalled. We cannot issue credit for an item that was installed because we will not sell it to another customer nor can we return it to the manufacturer.
Items must be in resalable condition. Please make sure that the original product box and packaging are in the same condition you received them. If there is any writing or damage to the original product box, the manufacturer will not accept the return of the item. Good items returned in bad packaging can still be returned, but you will incur a 20% fee for repacking and restocking the item.
We will not accept improperly handled or abused items. Please take proper care of the items you purchased from us – even if you intend to return them. Minor finish scratches can considerably decrease the value of the item. Missing parts are expensive and time consuming to replace.
No returns on custom work. Custom orders are just that – unique items or custom work done for a specific customer. At best, these items are very difficult to resell. Custom orders can include shop work and custom-painted tubs.
Special order item returns MAY be subjected to a restocking fee. A special order item is an item that we do not normally list on our site. Since we do not normally sell the item on our site, we must return it to the manufacturer for credit. If you elect to return a special order item, it may be subject to the restocking fees charged by the manufacturer. Those fees typically run from 20-30%.
We will pay for return shipping if we sent you the wrong item, a defective item, a damaged item or the item is not as we described it.
We will not pay for return shipping if you are electively returning the item. Examples include: you ordered the incorrect part, decided not to use the item, did not like the finish, etc.
We do not refund any additional shipping charges above and beyond the charges built into our “Free Shipping” promotion. Non-refundable examples include expedited shipping, shipping outside the contiguous United States, foreign shipments, etc. These charges will be deducted from the final refund.
We are not responsible for lost, misdirected, improperly packaged, or damaged return items. Please use a shipping company that insures and tracks the items they ship. Make certain that the item is packaged in accordance with their instructions. For example, UPS has issued Guidelines for Good Packaging you can use to properly pack an item for shipment. Visit: UPS' guidelines page for more information.

Just call our customer service department toll-free at 877.868.1369 (press 2 when prompted) and we will issue you an RGA (Return Goods Authorization) number. This number simplifies and speeds up the processing of your return.

In most cases, you should be just fine if you reuse the original packing and shipping materials.

Return Items should be addressed to:

Please allow us up to ten business days after your item arrives to process your return and issue a credit.

For more detailed information about our policies, please refer to our Terms and Conditions of Sale page.

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All goods are sold subject only to the warranties of their respective manufacturers. The basic warranty for an item is usually posted in the online item description. We will do our best to assist you with any warranty claims. Call us toll free at 877.868.1369 with your claims or questions.

All of the clawfoot tubs we sell under the Vintage Tub & Bath name have a limited lifetime warranty which covers any manufacturing defects anywhere in the porcelain or cast iron that cause the tub to be unsuitable for use. Examples include cracks in the porcelain or cast iron and rust spots resulting from a defect in manufacturing. We also warranty the paint against cracking, peeling, and lifting for a period of one-year. We will repair the tub, replace the tub, or refund your money on a case-by-case basis. This warranty is for the life of the original, non-commercial owner for as long as he/she owns the tub. Commercial purchasers of Vintage Tub & Bath tubs receive a one year limited warranty on the porcelain, cast iron, and paint.

For more detailed information about our policies, warranties or legal notices please refer to our Terms and Conditions of Sale page.

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To check on the status of your return, please call 1-877-868-1369, and one of our customer service representatives will check on the status of your return.

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