Town Square Bathroom Towel Bar by American Standard - 18 Inches
This is a very well made product. When I took it out of the package I was pleasantly surprised by the weight and durability. American standard makes a good product. My carpenter said it was a very easy install process. I needed the item shipped overnight, I found customer service to be very accomodating.
February 26, 2012
Good Product; Shipping & Cust Serv not
First, the products I ordered were of high quality, and I am happy with them. However, only 2 of the 3 ordered towel rods were shipped, and they were shipped by simply taping the two towel rod boxes together (no separate shipping box) but NOT taping the end flaps of those boxes. As a consequence, the two towel rod boxes became opened and spilled their contents during transit. Some parts were lost; others were scratched. When told of this, Cust Serv's initial response was to reject any responsibility for what the "shipper had done." CS totally rejected the notion that the loss could have been Vintage's fault. Only after much too much discussion did CS finally agree to "check into it" and call me back. The next day I got word that the 3 ordered towel rods would be shipped again and a Fedex label would be sent for me to return the two damaged bars.
December 5, 2010