Please inspect all packages and crates upon delivery. Keep in mind that UPS packages and all common carrier freight (tractor-trailer) must be inspected for damage within 72 hours of delivery. Damage claims made after these time periods may be rejected by UPS or the freight carrier. If you find damage, defects or missing parts within the times allotted above; please contact our Customer Service department toll free at 877-868-1369.
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Please inspect all items for damage upon delivery. In the case of tubs, exactly follow the inspection and/or uncrating documents you have received from Vintage Tub & Bath to protect yourself from responsibility for shipping damage.
If you cannot reasonably inspect an item that requires a signature upon delivery (like most tubs), sign the receipt and print the words "One crate received - contents not inspected; This does not guarantee that the shipper will pay a damage claim, but it is better than signing for the item as "free and clear" from damage.
If you cannot inspect the item upon delivery, please do so within 72 hours.
Damage that occurs during shipment is the responsibility of the shipping company / carrier (Examples include: UPS, US Post Office, ABF Trucking, R&L Carriers, and FedEx). If you need to make a shipping damage claim, please call us within 72 hours of the delivery time and we will do everything we can to get the matter resolved quickly.
Customers may have to settle directly with the delivering carrier for all damage claims originating after signing for a shipment "free and clear" and/or 72 hours past the delivery time.
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Check your order for damage within 72 hours after the delivery time. Call us toll-free at 877.868.1369 if you discover any damage. We will gladly pick up the damaged item and ship you a new item at no charge. We will not honor claims made more than 72 hours after delivery.
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Defective items are covered by their manufacturers' warranties. Give us a call within 72 hours after delivery and we will do everything we can to get the matter resolved quickly.
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In the rare event we shipped you the wrong item, please contact us as soon as possible and we will ship you the correct item and pick up the incorrectly shipped item.
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If you believe that our description of an item is inaccurate, let us know. We handle these situations on a case-by-case basis. If we are in error, we will refund your purchase price and cover shipping both ways. Please call us BEFORE returning the item. Many times we can arrive at a satisfactory solution that does not involve returning the item.
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Please check your order for missing parts and accuracy within 72 hours after the delivery time. Call us toll free at 877.868.1369 if you discover any parts missing or not correct and we will ship you the parts you need. After this time period, we reserve the right to assume that the item arrived with all of the correct parts.
For more detailed information about our policies, please refer to our Terms and Conditions of Sale page.
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