Vintage Tub & Bath - Damaged, Defective, and Missing Items

Do not sign away your rights to be protected from hidden
shipping damage!

Do not just sign your name!
Follow these instructions EXACTLY!

IF YOU ARE ABOUT TO SIGN FOR YOUR TUB…

1) Take two minutes to examine the crate in front of you. Look for:

(a) Any obvious damage or defect on the crate (such as broken pieces or the crate does not appear to be intact).
(b) Rectangular-shaped holes where a forklift may have penetrated a crate side.
(c) Shoddy-looking repairs to the crate.
(d) Any indication that the crate has sustained a tip-over, or a strong impact anywhere.

2) If you DO NOT see damage to the crate open the top of the crate and do a general inspection. Look for; any obvious marks on the top of the roll rim inside the tub itself and the outside of the tub that you can visibly see. If you do not see any damage to the tub then write EXACTLY the following words directly on the delivery receipt: “One crate received –contents not fully inspected”. Then sign delivery receipt where appropriate, and retain a copy for yourself.

3) If you DO see damage to the crate but do not know if the tub was also damaged, then remove the top of the crate and inspect the tub. If you do not see any visible damage to the tub sign delivery receipt where appropriate “One crate received damaged, contents not fully inspected” and retain a copy for yourself.

4) If you DO see damage to the tub, please call VTB before you sign for or refuse the tub. A VTB customer service rep. will talk you through the damage and try to determine if it is simple minor damage that can easily be repaired or if the damage is extensive and the tub should be refused. Having a digital camera on hand for delivery and taking pictures of any crate damage is a great idea, and so is writing additional details of crate damage on the delivery receipt, however, neither is necessary.

The Truck Drivers are instructed to allow you to inspect product at time of delivery, if you should have any problems with the inspection call Vintage Tub & Bath immediately.

THEN AFTER YOU HAVE SIGNED FOR YOUR TUB

You have two business days (M –F) to uncrate the tub and carefully inspect it for hidden damage.

Most freight carriers in the USA will not honor hidden damage claims after 48 to 72 hours from delivery, no matter how you signed for it.

REMEMBER: Your signature on a written document has real legal power! Signing a delivery receipt means that you are acknowledging receipt of an item in good condition, unless you noted otherwise on the delivery receipt (you can read your delivery receipt yourself to verify this). It also means that the freight carrier will use the document you signed to reject any damage claims that VTB makes on your behalf.

If not installing tub upon receipt; make sure tub is stored in a dry place, out of the elements.

CALL VTB TOLL FREE 1-877-868-1369 IF YOU HAVE ANY QUESTIONS
Press 2 for Customer Service.

M-Th: 9AM to 8PM ET
Fr: 9AM to 6PM ET
Sat: 10AM to 3PM ET